Resolved -
This incident has been resolved.
Issue was caused by one of Database servers had performance degradation.
Our engineers Successfully launched New secondary DB instance.
Sep 6, 20:00 UTC
Update -
Root cause have been identified. Our developers are working to get this resolved.
Sep 6, 17:15 UTC
Investigating -
We are currently experiencing intermittent system-wide issues that are impacting device connectivity and video streaming. Some devices may appear offline.
Our team is actively investigating the root cause and working toward a resolution. We will provide further updates as more information becomes available.
Sep 6, 16:15 UTC