Degraded performance and timeouts

Incident Report for IPTechView

Resolved

This incident has been resolved.

Posted May 03, 2023 - 03:17 UTC

Identified

Issue has been identified to be related to DB contention. Our team is working to resolve the issue.

Posted May 02, 2023 - 20:06 UTC

Investigating

Customers are experience system poor performance and timeouts when accessing the platform.

Posted May 02, 2023 - 20:04 UTC

This incident affected: Frontend (IPTechView Website, MxMSP Website, MxLINQ Website) and Backend (Database).