This incident has been resolved. Issue was caused by one of Database servers had performance degradation. Our engineers Successfully launched New secondary DB instance.
Posted Sep 06, 2025 - 20:00 UTC
Update
Root cause have been identified. Our developers are working to get this resolved.
Posted Sep 06, 2025 - 17:15 UTC
Investigating
We are currently experiencing intermittent system-wide issues that are impacting device connectivity and video streaming. Some devices may appear offline.
Our team is actively investigating the root cause and working toward a resolution. We will provide further updates as more information becomes available.
Posted Sep 06, 2025 - 16:15 UTC
This incident affected: Frontend (IPTechView Website, MxMSP Website, MxLINQ Website).